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TERMS & CONDITIONS

PAYMENT 

Our online store accepts payment via PayPal.

 

SHIPPING POLICY 

Orders are processed the following business day unless an item is being pre-ordered or back-ordered, and shipped as soon as possible after processing. Orders received on weekends and holidays will be processed the 1-2 next business days. Orders are processed from Prague, Czechia. We usually ship with DHL Express around the world. Inside Czechia, we use other shipping companies. We cannot guarantee the availability of the purchased item(s). If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone. The buyer will receive a shipment confirmation email with the shipping tracking number.

 

The expected arrival date for domestic on stock orders is approximately 5 days from the shipped date and international orders are approximately 10-14 days from the shipped date.  

The shipping price does not include duty or customs charges that may be incurred on shipment to countries outside the European Union. For international orders, a customs duty will be charged to you depending upon the country in which you reside. The Overall Office is not responsible for the payment of this duty. If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), and the cost of returning the package. By law, we cannot change the value of the order on commercial invoices. We must adhere to all international import/export laws. 


Domestic orders will be shipped via Czech Post. International orders will be shipped via DHL Express or FedEx.


ONLINE RETURN POLICY 

We are happy to issue a store credit or exchange any full price. In order to initiate a return, please contact hello(at)overall-office.com with reason to the return. 

The product has to be unworn, unwashed merchandise with all original tags attached and original packaging within 14 days of receipt of your online order. 

We will respond to confirm your request and with return instructions within 1-2 business days.  

Your return will be processed as soon as possible, allow up to 14 days for your refund to be processed. 

We hold the right to deny refunds if the merchandise returned does not meet our return policy requirements.

Refunds are not available on made-to-order items unless the item cannot be made. Sender/you are responsible for return/exchange shipping costs.


Returns should be addressed to:

OVERALL OFFICE 

U Smaltovny 13

170 00, Prague, Czech republic


hello(at)overall-office.com

00420777241460 — Kristyna


PRE-ORDERS & BACK ORDERS

We do accept pre-orders when applicable. Please note the return policy still applies once the order has shipped to you. If there are any delays on the order or if the item is on back order than you will be notified via email. We cannot always guarantee the exact production and ship date of pre-ordered items and back orders.


COLLECTION OF YOUR PERSONAL INFORMATION

When you visit www.overall-office.com, some information about your computer hardware and software is inherently automatically collected, such as your IP address, domain name, browser type, access time and referring website addresses. We do not use this information for any purpose, other than in implementing improvements and analyzing the site’s performance and for troubleshooting purposes. You can visitwww.overall-office.com without telling us who you are. However, when placing an order online or subscribing to our mailers, you will provide us with Personal Data. We require only the information that is reasonably required to for you to receive your order and for us to contact you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.


CUSTOMER SERVICE

We pride ourselves on providing our customers with the best customer service experience. We will gladly answer any phone calls or email requests during our store business hours. Any messages received during non-operating hours will be answered as soon as possible the following business day.


Any further inquiries should be directed Mon — Fri , 10AM — 5PM
contact hello(at)overall-office.com, phone +420728283688 — Karolina